Di Zhao Flutes Limited Manufacturer’s Warranty
Thank you for purchasing a Di Zhao Flute! This limited manufacturer’s warranty is a statement of confidence in our products, and a commitment to providing excellent service to you, our customer.
All Di Zhao flutes are ensured against defects in materials or craftsmanship for 5 years. A decent standard of maintenance is expected of the owner (refer above for flute care tips).
To be eligible for warranty coverage, the original purchaser of the item must present the defective item, together with proof of purchase, to the dealer from whom it was purchased. This eligibility is limited to the original purchaser and is non-transferrable.
This warranty does not include:
This warranty does not include flute or piccolo adjustments such as pad shimming, key adjustments, key motion, (such as binding), or adjustment of headjoint fits. This warranty does not extend to pads, springs, corks, or normal wear from usage. Plated finishes are covered in regards to manufacturing defects only. There is no warranty against plating deterioration due to perspiration, corrosion, atmospheric conditions, abuse, improper operation, neglect, and/or normal wear and tear.
This warranty also does not include:
Damages due to wear and tear, misuse, neglect, accidents, custom modifications, exposure to extreme variances in temperature or humidity, or failure to reasonably and properly maintain the instrument.
Instruments that have been sold as “B-Stock”, sold as second-hand, or resold contrary to US export regulations.
Instruments whose trademark, name or identification number has been changed or removed.
All repairs must be done by an authorized dealer, repairman, or Di Zhao Flutes. The warranty is voided if repairs are done by anyone except the original dealer or an authorized/pre-approved Di Zhao Flute repairman. Di Zhao Flutes will not reimburse for any unauthorized repairs or repairs done during the warranty period.
Cases and case covers:
A limited 1 year warranty applies only to the original purchaser of a case or case cover, purchased either with an instrument or purchased separately.
Damage caused by either normal wear, or by misuse or neglect is not covered.
Damage to instruments, or other personal property being stored or transported in Di Zhao cases or case covers is not covered by this or any other Di Zhao warranty
Di Zhao Flutes’ warranty responsibilities and liabilities are limited to repair or replacement of defective cases or case covers for 1 year from the date of purchase.
Procedure for Warranty Repairs:
If you have a problem with your Di Zhao instrument, you must first contact your local dealer from whom you purchased said instrument. If your dealer determines that there is a manufacturing defect, they will return your instrument to Di Zhao Flutes.
If, after allowing for reasonable investigation by Di Zhao Flutes and/or our authorized representatives, it is determined that there is a manufacturing defect, Di Zhao Flutes shall, at its discretion, repair or replace the defective part at no charge.
This warranty only covers instruments purchased from Di Zhao Flutes and/or our registered dealers/representatives. Contact us at [email protected] for the most accurate and up-to-date list of our current dealers and representatives.
Di Zhao Flutes’ warranty is subject to change. Warranty policy in place at the time of purchase will be honored. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
This current policy updated and applied after 11/01/2017 .
One free adjustment is offered for the first three-month period.
All special needs and requirements are respected.